Privacy Policy

This Privacy Policy describes how we collect, use, and protect your information when you use our mobile and web applications ("Services").

Information We Collect

Personal Information: Name, email address, phone number, physical address, and other identifiers you provide when registering or using our Services.
Passport Information: We collect your passport number and a photograph of your passport as part of our registration process and when you create cargo shipment orders. This information is required for:
- Compliance with international shipping regulations and customs requirements
- Verification of your identity for secure cargo handling
- Meeting legal obligations for international freight and logistics operations
- Prevention of fraud and ensuring the security of shipments
Photographs: Profile photos and passport photos you upload during registration and order creation for identity verification purposes.
Usage Data: Information about how you use the app, including device information, IP address, and log data.
Cookies & Tracking: We may use cookies and similar technologies to enhance your experience.

How We Use Your Information

To provide and improve our cargo shipping Services.
To process your cargo shipment orders and manage deliveries.
To verify your identity and comply with international shipping regulations, customs requirements, and legal obligations.
To communicate with you regarding shipment updates, support, and service notifications.
To ensure security, prevent fraud, and protect against unauthorized cargo transactions.
To maintain accurate records required by aviation, maritime, and land transport authorities.

Passport Information Usage: Your passport number and photo are used strictly for regulatory compliance and identity verification. We do not use this information for any marketing purposes and only share it with authorized customs, shipping partners, and regulatory authorities as required by law.

Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Shipping and Logistics Partners: We share necessary information including passport details with authorized shipping carriers, freight forwarders, and logistics partners to facilitate cargo delivery.
Customs and Regulatory Authorities: We provide passport information and related documentation to customs agencies, immigration authorities, and other regulatory bodies as required by international shipping laws.
Legal Compliance: We may disclose information when required by law, court order, or government regulation.
Service Providers: We work with trusted third-party service providers who assist in operating our platform, processing payments, and maintaining our services. These parties are bound by confidentiality agreements.

All third parties with whom we share your sensitive information are carefully vetted and required to maintain appropriate security measures and use your data only for specified purposes.

Your Choices

You can access, update, or delete your personal information via your account settings.
We do not use your personal details for marketing communications at any time.

Data Security

We take the security of your personal information, especially sensitive data such as passport information and photographs, very seriously. We implement industry-standard security measures including:

Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
Secure Storage: Passport information and photographs are stored in encrypted format on secure servers with restricted access.
Access Controls: Only authorized personnel who require access to process shipments and comply with legal requirements can access your sensitive information.
Data Retention: We retain passport information only for as long as necessary to fulfill legal and regulatory requirements, typically for the duration of your active account and as required by law thereafter.
Regular Security Audits: We conduct regular security assessments to identify and address potential vulnerabilities.

While we implement reasonable security measures to protect your data, no method of electronic transmission or storage is 100% secure. We continuously work to improve our security practices to protect your information.

Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.